Job Title: Junior IT Specialist 

Reports to: Senior Systems Administrator / CTO

Key interactions: R&D Department, Data Science Department, Marketing Department and Sales Department.

Job Purpose/Role Description:

The IT Specialist maintains the computer systems at MASS Analytics, providing technical support and ensuring the whole company computer systems (software & hardware) run smoothly.

Key Responsibilities:

• Deploy updates and fixes for IT infrastructure (Laptops / Desktops / LAN devices)
• Maintain the helpdesk and provide Level 1 technical support for internal and external
users
• Build tools to reduce occurrences of errors and improve user experience
• Investigate and resolve technical issues
• Design procedures for system troubleshooting and maintenance.
• Collaborate with others on projects and brainstorm about the best way to tackle a
complex technological infrastructure, security, or development problem.
• Stay on top of industry best practices and trends, as well as changes to compliance
requirements

Qualifications & Experiences:
• Bsc/BA in Business IT, IT, Information system or any relevant degree.
• 1+ year(s) of experience.

Key Attributes/Main Competencies

• Familiarity with Microsoft 365 is a major plus
• Expert knowledge in how operating systems and software work
• Good knowledge in security standards and computer networks is a plus
• Good Team spirit
• Good communication skills in English
• Excellent attention to detail and problem-solving skills
• Ability to clearly explain a technical problem to customers and/or colleagues.